Complaints and Returns

The User who is a consumer has the right to withdraw without giving a reason from the contract concluded with the Seller within 30 days from the date of receipt of the Product by the consumer or a person designated by him. The withdrawal can be submitted in any form, including by sending a completed withdrawal form by post.

To do this, you have send the information using the appropriate form located on the website of the Online Store operating under the domain www.poltime.eu or send a withdrawal in paper form to the address of the Seller.

PolTime Watch Shop
Service & Sales
Kolegiacka 8 Street
22-400 Zamość
Lublin province


Return policy:

Contact by e-mail with the e-shop employee: info@poltime.eu

Goods can not bear traces of use.

You have to have a proof of purchase - the original receipt or VAT invoice of the company.

The goods should have original, intact factory packaging.

You have to attach a completed Declaration of withdrawal from a distance contract.

Please attach the received proof of purchase along with the returned product.

EXCHANGE:

Customers of the online store www.poltime.eu can exchange the purchased product for another product, which is available in our store's offer. By exchange is understood the return of the goods purchased by the customer and the submission of a new order for the desired goods.

The responsible entity is PolShop Sp. z o.o. Nowogrodzka 50 Street loc. 515 Warsaw 00-695, NIP 7010840509

In order to carry out the exchange process, the goods should be sent back to the following address:
PolTime Watch Shop
Service & Sales
Kolegiacka 8 Street
22-400 Zamość
Lublin province


Rules for exchanges:

Contact by e-mail with an e-shop employee: info@poltime.eu

Goods can not bear traces of use.

You have to have a proof of purchase - a receipt or company VAT invoice.

The goods should have original, intact factory packaging.

You have to attach a completed Product Exchange Form.

Please attach the received proof of purchase to the package along with the replaced product.

COMPLAINT:

All products available in the POLTIME.EU online store are covered by a 24-month warranty for defects valid from the date of purchase.

Warranty repairs are carried out via the e-shop www.poltime.eu

The basis for the implementation of warranty repairs is the proof of purchase issued by PolTime Watch Shop.

The Responsible entity is PolShop Sp. z o.o. Nowogrodzka 50 Street loc. 515 Warsaw 00-695, NIP 701 0840509

The faulty goods should be sent back to the following address:

PolTime Watch Shop
Service & Sales
Kolegiacka 8 Street
22-400 Zamość
Lublin province


Returning the goods is at the customer's expense. The return shipment with the repaired or replaced goods is sent at the company's expense. The complaint goods should be accompanied by a completed Complaint Form, which can be downloaded HERE In order to improve the complaint process, correspondence in this area should be sent to the following e-mail address: info@poltime.eu

The owner of the Portal is the company:

PolShop Sp. z o.o.
Nowogrodzka 50 Street loc. 515
00-695 Warsaw
NIP: 7010840509
e-mail: info@polshop.com
www.polshop.com

Attachments:
FORMULARZ ZWROTU.pdf
FORMULARZ REKLAMACYJNY.pdf